Help & FAQs

Kitchen Equip SA accepts EFT, cross-border transfer and international wire transfer. Orders are processed once payment has cleared and reflected in our account.

Yes. Written quotations are valid for 30 days from the quotation date and can cover a single item or a full kitchen fit-out. Request one through our quotation builder or by calling 087 702 5214. If a purchase needs internal approval or forms part of a tender, work from a written quotation rather than the website price, since prices can move with exchange rates and supplier adjustments.

Listed prices are kept current and include VAT where applicable. Because pricing depends on exchange rates and supplier costs, we recommend a written quotation for anything requiring sign-off.

Yes, and it is usually better to. Send us your equipment list or a layout and we will quote and deliver it together, which is easier to coordinate than separate orders and lets us flag anything that will not work together.

We arrange delivery to addresses across South Africa. Remote areas can add time to courier transit, which we flag at the time of order.

For stocked items, standard delivery is 4–5 business days — 1 business day handling plus 3–4 business days in transit, counted from when payment reflects. Remote areas, large freight items and anything brought in to order can take longer, and we confirm the expected date at the time of order. If timing is critical for an opening or an event, tell us upfront so we can plan around it.

Larger items are booked in rather than left at a door. Tell us about stairs, narrow passages, lift dimensions or a restricted loading area when you order, and we will arrange transport to suit the site. Please make sure someone is available to receive and check the delivery.

Most delivery problems trace back to the site rather than the equipment. Before ordering, confirm the footprint against the space available, the delivery route including doorway widths and turning space, the electrical supply or gas type and pressure, and that the capacity matches your peak requirement rather than your average. We are happy to talk any of it through beforehand.

Products are supplied new unless a product page states otherwise. Brand names shown on the site belong to their respective owners.

Yes — contact us before ordering and we will confirm it with the supplier. We publish the figures stated for each unit rather than estimating, so if a measurement, capacity or electrical rating affects your decision, please ask rather than assume. Product images are illustrative, and where a specification is critical it should be confirmed in writing.

Size against your busiest day rather than a typical one. Equipment that only just copes at peak is the equipment that fails first. Tell us the covers, kilograms per shift or trading hours you are planning for and we will point you to the models that suit — including if we think something else in the range would serve you better.

The practical difference is duty cycle — how many hours a day the equipment is designed to run, and whether parts are supported afterwards. Domestic equipment used commercially usually fails early and is rarely economical to repair.

Yes. Gas installations should be carried out by a registered installer, with supply type, pressure, ventilation and clearances confirmed on site. This matters for both safety and for your insurance. Some electrical equipment also requires a dedicated circuit — worth confirming before delivery.

Inspect products as soon as they arrive and contact us promptly if an item is damaged, incorrect or not as expected. Note any damage with the courier before signing where possible, and send us photographs with your order number. Full terms are in our refund policy.

Contact us before sending anything back so we can confirm the correct process. Products should be unused, in original packaging and complete with accessories, manuals and supplied parts. Special-order, used, installed or modified products may not qualify for a standard return unless required by consumer law or agreed in writing. Approved returns are free of charge. See our refund policy for the full position.

Return requests must be made within 7 days of delivery. Contact us before sending anything back so we can confirm the correct process. Full terms are in our refund policy.

No. Approved returns are free of charge — we do not charge a return, collection, handling or restocking fee.

Once the returned item has been received and the return approved, refunds are processed within 7 days. Your bank may take additional time to reflect the payment.

No. Our policies operate together with the South African Consumer Protection Act 68 of 2008 and do not remove any rights you have under applicable consumer law.

Our registered business address is 289 Grahamstown Road, Gqeberha, Eastern Cape, 6210. Please contact us before travelling, as we are not a walk-in retail showroom. Orders are placed through this website or by arrangement with our team.

Commercial kitchen, catering, bakery, butchery, refrigeration, gas, party and food-processing equipment, plus stainless-steel tables and sinks. Browse by department from the main menu, or ask us if you cannot find what you need.

Call 087 702 5214 or email info@kitchenequipsa.co.za. You can also use our contact page. We reply during standard business hours.