Help & FAQs

Find delivery, product fit, returns, checkout and policy help for Kitchen Equip SA equipment orders in South Africa.

Help & FAQs

How is delivery arranged?

Delivery options, lead times and costs depend on product size, supplier availability, destination and whether special handling is required. Large or heavy equipment may require freight arrangements, access checks or collection coordination.

Can I check product fit before buying?

Yes. Contact Kitchen Equip SA before ordering if you need help checking product dimensions, power or gas requirements, site access, utilities or suitability.

What should I check when my order arrives?

Please inspect products as soon as they are received and contact Kitchen Equip SA promptly if an item is damaged, incorrect or not as expected.

How are refunds or returns assessed?

Refunds, exchanges or replacements are assessed based on product condition, supplier requirements and the reason for return. Products should be unused, in original packaging and complete with supplied parts where applicable.

Where can I read the store policies?

Read our Shipping Policy, Refund Policy, Privacy Policy and Terms of Service.

Need help?

Contact us at info@kitchenequipsa.co.za or 011 884 5620.