Refund Policy

Refund Policy

Please inspect your order as soon as it arrives and contact Kitchen Equip SA promptly if an item is damaged, incorrect or not as expected. Where damage is visible on delivery, note it with the courier before signing if you can, and send us photographs with your order number.

Return window

Return requests must be made within 7 days of delivery. Contact us before sending anything back so we can confirm the correct process — returns sent without prior arrangement can be delayed.

To start a return, email info@kitchenequipsa.co.za or call 087 702 5214 with your order number and, where relevant, photographs of the issue.

Return costs

Approved returns are free of charge. Kitchen Equip SA does not charge a return, collection, handling or restocking fee on an approved return.

Refund processing

Once a returned item has been received and the return approved, refunds are processed within 7 days. Your bank may take additional time to reflect the payment, depending on the payment method used.

Condition of returned items

Products should be unused, in their original packaging, and complete with accessories, manuals and supplied parts where applicable. Refunds, exchanges or replacements are assessed on the product condition, supplier requirements and the reason for return.

Special-order, used, installed, modified or damaged products may not qualify for a standard return unless required by applicable consumer law or agreed in writing.

Your consumer rights

These terms operate alongside — not instead of — your rights under the South African Consumer Protection Act 68 of 2008. Nothing in this policy removes any right you have under applicable consumer law.

Contact

Email info@kitchenequipsa.co.za or call 087 702 5214. See also our shipping policy and Help & FAQs.